At Adwinz, we strive to provide high-quality services to all clients.

1. Service Nature

Due to the nature of digital advertising services and account access, most services provided by Adwinz are non-refundable once delivered.

2. Refund Eligibility

Refunds may be considered only in the following situations:

• Payment was made by mistake
• Service was not delivered as promised
• Duplicate payment occurred

Refund requests must be submitted within 3 days of payment.

3. Non-Refundable Situations

Refunds will not be issued for:

• Advertising account bans caused by policy violations
• Campaign performance issues
• Change of mind after service delivery
• Client misuse of ad accounts

4. Processing Time

Approved refunds will be processed within 7–10 business days using the original payment method.

5. Contact for Refund Requests

To request a refund, contact us at:

Email: support@adwinz.com

Please include:

• Your name
• Payment details
• Reason for refund request